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Terms of service

These terms explain how orders, delivery, cancellations, and support work when you shop with LAYXES.

Orders and delivery

After you place an order, we validate it and send it to processing. Orders are usually dispatched within 24–48 hours. Delivery within Pakistan generally takes 2–3 business days; international delivery can take about one week. Delays may occur because of courier or other circumstances outside our control. We use courier services and share tracking details when available.

Shipping is Rs. 250 on orders below Rs. 5,000. Delivery is free on orders of Rs. 5,000 or more.

Prepaid orders may need up to 48 working hours for payment verification.

Packages lost in transit

If a package appears lost, contact us so we can investigate with the courier. This investigation usually takes 2–3 days. If the package cannot be located, we will contact you to arrange an appropriate replacement or resolution.

Damaged or missing items

Please contact customer support if an item arrives materially damaged or if a delivered package is open and empty. We will investigate and may ask you for photos of the parcel or product to assess the claim.

Order cancellations

You may request cancellation before your order enters processing. LAYXES may cancel an order if an item is out of stock, a price or shipping charge is incorrect, or a technical error prevents us from fulfilling it. If a prepaid order is cancelled, the amount paid will be refunded within 20 days.

Prices

Prices are shown in Pakistani rupees and include applicable sales tax. Any delivery charge is shown before you place your order.

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